I have been the top seller in an life insurance companies and I often conduct trainings for new hire. Since I have been in the business for many years, I know how to better position my offer and gradually close the transaction into a sale. I learn from my mistakes and I try to use them to make me a better salesman. I tell my trainees during one of my sessions with them that one time, I lost a huge sale just because I mispronounced the last name of the customer several times. I was too proud to ask her how to pronounce her last name and I assumed it was said the way I say it but it was not. I lost a sale that could have cost me a huge commission and a possible promotion.
I have a favorite grocery store near my place of work, and each week, I do my groceries in that establishments. There are other grocery stores in the area but I prefer that particular grocery store since I have more choices. But one afternoon while I was doing my weakly grocery shopping, I asked the new cashier to separate one item from the other items since a colleague asked me to buy it and it is not included in my home use. The cashier then told me in an off tone that separation of items are not allowed in that establishments. I was dumbstruck. I left all the items in the check out counter and left the grocery store, it was the last time I ever set foot in that place. Business owners should be very careful in training their new hires since it might cost them the business of loyal customers.
