Our business started out in a small stall in the busiest shopping area in our town. We sell coffee on the go. We only have two coffee makers, a mini fridge, a small glass stand and a lot of smiles. Since people are very busy and they are running for something most of the time, they tend to be irritable and with very tired. So when a customer place an order, we will make it a point to give his order in less than two minutes with a smile. If the customer stays for a sip in one of our two tables, my father will give him the morning newspaper and a cold face towel. Customers who are very busy take time to enjoy their coffee with a cold towel in their nape. Now we are operating a big coffee corporation, we sell more expensive coffees but the smile in the faces of all the employees never fades along with the cold face towel.
January 08, 2010
