Due to the rising of new business, competition is getting cutthroat. The competitor were offering the same service we have at a lesser cost. We operate a spa and beauty saloon. I was beginning to worry so I cut down some of the operating cost. Then one day when I was writing a check for our supplier, I remembered what my grandmother told me. It does not matter how great your product is or how cheap it is. At the end of the day, the customer will go back to the place where he feels he got the best treatment. It is true that no matter how good the foot spa you made to the customer and no matter how much discount you gave her, the quality of your customer relation will determine if she will go back to you. A happy customer is a loyal customer.
January 30, 2010
